Refund & Return Policy
Return & Refund Policy
At Velcar Auto, your satisfaction is our priority. Shop with confidence.
Return Scenarios & Coverage
As a Wyoming-based company, we stand behind our products and offer a straightforward return process.
| Situation | Policy | Action |
|---|---|---|
| Defective or Wrong Item | Full Refund or Replace | We cover shipping |
| Change of Mind / No Reason | 30-Day Return Window | Buyer pays shipping + 15% Restocking Fee |
| Package Lost | Full Insurance | 100% Guaranteed |
Key Return Steps
1. Contact Us First
Email support@velcarauto.com within 30 days of delivery. Please include your order number and clear photos of the issue. Do not send items back without authorization.
2. Easy Resolution
Our US-based team will review your request within 24 hours. Most issues can be resolved with a replacement or partial refund without international shipping hassles.
3. Refund Processing
Once your return is received and approved, your refund will be processed back to your original payment method within 3-5 business days.
Important Note: Items must be in their original packaging and the same condition as received. For "Change of Mind" returns, the item must be completely unopened and unused.